FAQ's

Welcome to MegaMart! Below are answers to some of the most commonly asked questions by our customers. If you need further assistance, feel free to Contact Us.

1. General Questions

❓ What is MegaMart?

MegaMart is an online shopping store managed by PRAJAPATI NIRAJ SURESH, offering a wide range of quality products at affordable prices.

❓ Where is MegaMart based?

We are based in Surat, Gujarat, India. Our registered business address is:
📍 SURESH PRAJAPATI, FLNO-A -313, SUMAN SMUTI EWS, BHESTAN, NEAR GORJIWALA IND, Jiav, PO: Bhestan, 395023 Surat GJ, India.

❓ How can I contact MegaMart?

You can reach us through:
📞 Call Us: +91 9924658127
💬 WhatsApp Us: +91 9924658127
📧 Email Us: inmegamart.shop@gmail.com

2. Orders & Payments

❓ How do I place an order?

  1. Browse our website and add your favorite products to the cart.
  2. Proceed to checkout and enter your shipping details.
  3. Choose your preferred payment method and confirm the order.
  4. You will receive an order confirmation via email or WhatsApp.

❓ What payment methods do you accept?

We accept secure online payments, including:
✔ Debit/Credit Cards
✔ UPI Payments
✔ Net Banking
✔ Cash on Delivery (if applicable)

❓ Is my payment secure?

Yes! We use trusted payment gateways to ensure all transactions are safe and secure. Your information is protected and never shared with third parties.

3. Shipping & Delivery

❓ How long does delivery take?

Delivery times vary based on location:
🚚 Standard Delivery: 5-7 business days
🚀 Express Delivery: 2-4 business days (if available)

❓ Do you offer free shipping?

We offer free shipping on selected orders. Shipping charges (if any) will be displayed at checkout before payment.

❓ Can I track my order?

Yes! Once your order is shipped, you will receive a tracking link via email or WhatsApp.

4. Returns & Refunds

❓ What is your return policy?

We offer a 7-day return policy for most products. To be eligible for a return:
✔ The product must be unused and in its original packaging.
✔ You must provide proof of purchase.

❓ How do I request a return?

To initiate a return, contact us via WhatsApp (+91 9924658127) or email (inmegamart.shop@gmail.com) with your order details.

❓ When will I receive my refund?

Once we receive and inspect the returned product, refunds are processed within 5-7 business days to the original payment method.

5. Account & Support

❓ Do I need an account to place an order?

No, you can shop as a guest! However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

❓ What if I receive a damaged product?

If you receive a damaged or defective product, contact us immediately with photos of the issue. We will arrange for a replacement or refund.

❓ How can I update my shipping address?

Log into your account, go to "My Profile" → "Address Book", and update your shipping details before placing an order.

6. Offers & Discounts

❓ Do you offer discounts or promotions?

Yes! We frequently run special discounts, festive sales, and exclusive offers. Stay updated by subscribing to our newsletter or following us on social media.

❓ How do I use a discount code?

At checkout, enter your promo code in the "Discount Code" box and click "Apply" to redeem your offer.

7. Other Questions

❓ Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once shipped, cancellation may not be possible, but you can request a return.

❓ Do you have a physical store?

Currently, MegaMart operates online only. However, we ensure secure shopping and reliable customer support.

❓ How can I stay updated about new products?

Follow us on social media and subscribe to our newsletter for updates on new arrivals, offers, and exclusive deals!

📧 Subscribe to Our Newsletter (Add a subscription form here if applicable)

💡 Still have questions? Contact our support team, and we’ll be happy to help! 😊

🚀 MegaMart – Your Trusted Shopping Destination!