Return, Refund & Exchange Policy

At MegaMart, we value your satisfaction and strive to provide a hassle-free shopping experience. If you're not completely satisfied with your purchase, we’re here to help with easy returns, refunds, and exchanges.

🔄 Return Policy

✅ 7-Day Easy Returns – You can return eligible items within 7 days from the date of delivery.
✅ Product Condition – The item must be unused, undamaged, and in its original packaging with all tags and accessories included.
✅ Non-Returnable Items – Certain items, such as perishable goods, personal care products, and customized items, are not eligible for returns.

📌 To check if your product is returnable, refer to the product description before purchase.

💰 Refund Policy

✔ Full Refund: If the product is defective, damaged, or different from what you ordered.
✔ Partial Refund: If the product is returned but does not meet all return conditions (e.g., missing tags, minor damage).
✔ Refund Processing Time: Refunds will be processed within 5-7 business days after approval.

Refund Methods:

  • Prepaid Orders: Refunded to the original payment method (Credit/Debit Card, UPI, Net Banking, etc.).
  • Cash on Delivery (COD) Orders: Refunded as a store credit or to a bank account (bank details required).

📌 Note: Shipping charges (if applicable) are non-refundable.

🔁 Exchange Policy

✔ If you receive a damaged or incorrect product, you can request a replacement instead of a refund.
✔ Exchange requests must be made within 7 days of delivery.
✔ If the same product is unavailable, we will offer an alternative or process a refund.

📌 Exchanges are subject to stock availability.

📌 How to Initiate a Return, Refund, or Exchange?

1️⃣ Contact Us – Reach out via WhatsApp (+91 9924658127) or email (inmegamart.shop@gmail.com) with your order details and reason for return.
2️⃣ Approval Process – Our team will review your request and provide instructions within 24-48 hours.
3️⃣ Return Pickup/Self-Ship – If applicable, we’ll arrange a pickup or ask you to ship the product to our return address.
4️⃣ Inspection & Processing – Once we receive the item, we will inspect it and process your refund or exchange within 5-7 business days.

❓ Frequently Asked Questions (FAQs)

1. What if I receive a damaged or wrong product?

We sincerely apologize for the inconvenience! Contact us immediately with photos of the issue, and we will arrange for a replacement or refund.

2. How long does it take to get a refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

3. Can I cancel my order before it is shipped?

Yes! You can cancel your order before it is shipped by contacting our support team. If your order has already been dispatched, you will need to initiate a return after receiving it.

4. Do I have to pay for return shipping?

  • If the return is due to our error (e.g., wrong or damaged item), return shipping is free.
  • For other reasons (e.g., change of mind), return shipping charges may apply.

📞 Need Help?

For any return, refund, or exchange-related queries, contact us:

📞 Call Us: +91 9924658127
💬 WhatsApp Us: +91 9924658127
📧 Email Us: inmegamart.shop@gmail.com

💡 We appreciate your trust in MegaMart! Your satisfaction is our priority. 😊